Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your personal information.
Introduction
PS Soft Lab ("we", "us", or "our") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our software products including PS Tray Factory, PS Hot Launch VVL, and PS Hot Folders.
Important Notice
By using our website or software, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies, please discontinue use of our services.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, postal address
- Payment Information: Credit card details, billing address (securely processed)
- Registration Data: Username, password, license keys
- Support Communications: Messages, emails, and feedback
Automatically Collected
Information automatically gathered during your use:
- Log Data: IP address, browser type, OS, access times
- Usage Data: Pages visited, features used, time on site
- Device Information: Device type, screen resolution, language
- Software Telemetry: Performance data, error reports (anonymized)
Cookies and Tracking Technologies
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Website functionality, security | Session |
| Analytics Cookies | Usage statistics, performance monitoring | 2 years |
| Preference Cookies | User settings, language preferences | 1 year |
How We Use Your Information
We use the collected information for the following purposes:
Service Provision
- Processing software purchases and registrations
- Delivering software updates and patches
- Providing technical support and customer service
- Managing user accounts and licenses
Communication
- Responding to inquiries and support requests
- Sending important product announcements
- Providing software documentation and tutorials
- Notifying about security updates
Improvement & Analytics
- Analyzing website and software usage patterns
- Improving our products and services
- Developing new features and functionality
- Conducting research and statistical analysis
Marketing Communications
We may send you promotional emails about new products or special offers. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Information Sharing and Disclosure
Our Commitment
We do not sell, trade, or rent your personal information to third parties. We only share your information in the limited circumstances described below.
- Payment Processors: Secure payment processing (PayPal, Stripe, etc.)
- Email Services: Transactional and support emails
- Analytics Providers: Website usage analytics (Google Analytics)
- Cloud Hosting: Website and data hosting services
We may disclose your information if required by law or in response to:
- Valid legal process (subpoenas, court orders)
- Government investigations
- Protection of our rights and property
- Prevention of fraud or illegal activities
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you via email and/or prominent notice on our website of any change in ownership.
Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Secure servers with firewalls and intrusion detection
- Regular security audits and vulnerability assessments
- Encrypted storage of sensitive data
Administrative Safeguards
- Limited access to personal information
- Employee training on data protection
- Regular review of security policies
- Incident response procedures
Security Disclaimer
While we strive to protect your information using industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data, but we continuously work to improve our security practices.
Data Retention
We retain your personal information for the following periods based on data type and purpose:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Until account deletion | Service provision |
| Transaction Records | 7 years | Legal compliance, tax purposes |
| Support Communications | 3 years | Customer service improvement |
| Analytics Data | 2 years | Service improvement and optimization |
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
GDPR Rights (EU Residents)
-
Right to Access:
Request copies of your personal data -
Right to Rectification:
Correct inaccurate or incomplete data -
Right to Erasure:
Request deletion of your personal data
-
Right to Restrict Processing:
Limit how we use your data -
Right to Data Portability:
Receive your data in a structured format -
Right to Object:
Object to processing of your personal data
How to Exercise Your Rights
To exercise any of these rights, please contact us using the following information:
- Email: support@pssoftlab.com
- Subject: "Privacy Rights Request"
- Include: Your name and email address
- Specify: Your specific request details
Response Time
We will respond to your request within 30 days. For complex requests, we may extend this period by an additional 60 days and will notify you of any delay.
Third-Party Services
Our website and software may contain links to third-party websites or integrate with third-party services:
External Links
- We are not responsible for external privacy practices
- Please review third-party privacy policies
- External links provided for convenience only
Integrated Services
- AnalyticsGoogle Analytics
- PaymentsPayPal, Stripe
- SocialSocial media widgets
- SupportCustomer service platforms
Children's Privacy
Age Restriction
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our systems promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence.
Safeguards
- Appropriate safeguards for international transfers
- Standard contractual clauses approved by authorities
- Only work with providers offering adequate protection
Policy Changes
We may update this Privacy Policy to reflect changes in our practices or applicable laws.
Notification Methods
- Updated policy posted on website
- Email notification to registered users
- Prominent notice on website
Contact Information
Additional Information
Website: www.pssoftlab.com
Location: Odessa, Ukraine
Response Time: Within 30 days