Frequently Asked Questions
Find answers to common questions about our products and services
General Questions
Download the program from the download page, and install it on your computer. The installation process is straightforward and takes just a few minutes.
You must first purchase a registration key. Visit the registration page or follow the link in the program. Several payment options are available and many currencies are supported.
You'll receive your personal registration key as soon as the payment procedure is completed. Use this key to register PS Tray Factory through the program's registration dialog.
You have 30 days to evaluate all the features of PS Tray Factory completely free. After this trial period, you must register your copy to continue using PS Tray Factory. Registration removes the trial limitations and provides you with lifetime access to the software.
Contact us at sales@pssoftlab.com with your purchase details (name, email used for purchase, or order number). We'll help you recover your registration key.
Yes! We offer volume licensing for businesses and organizations. Contact sales@pssoftlab.com for special pricing on multiple licenses.
Technical Questions
PS Tray Factory:
- Windows 11, 10, 8, 7 (32-bit or 64-bit)
- 32 MB RAM minimum (64 MB recommended)
- 5 MB free disk space
- VGA display (1024x768 recommended)
PS Hot Folders & PS Hot Launch: Same requirements as above.
Yes! PS Tray Factory is fully compatible with Windows 11, including the new system tray interface. We continuously update our software to ensure compatibility with the latest Windows versions.
No. PS Tray Factory is extremely lightweight and uses minimal system resources (less than 10 MB of RAM). It runs quietly in the background without impacting your computer's performance or startup time.
A single license allows you to install and use PS Tray Factory on multiple computers that you personally own and use. For business/corporate use on multiple workstations, please contact us for volume licensing options.
Yes, PS Tray Factory is compatible with all major antivirus programs. Our software is digitally signed and completely safe. Some antivirus programs may initially flag it due to system tray manipulation, but you can safely add it to your whitelist.
Payment & Licensing
PS Tray Factory costs $24.95 for a lifetime license (one-time payment, no subscription). This includes:
- Lifetime access to the software
- Free minor updates
- Priority email support
- 30-day money-back guarantee
We accept all major payment methods through our secure payment processor:
- Credit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Bank wire transfer
- Various local payment methods depending on your country
Yes! We offer a 30-day money-back guarantee. If you're not satisfied with PS Tray Factory for any reason, contact us within 30 days of purchase for a full refund, no questions asked.
Yes! All minor updates and bug fixes are completely free for registered users. Major version upgrades may require an upgrade fee, but we always offer special discounts to existing customers.
Support & Contact
For technical support, you can:
- Email us at support@pssoftlab.com
- Check our online help documentation
- Visit our contact page
We typically respond within 24 hours on business days.
Currently, we provide support primarily via email to ensure accurate and detailed responses. This allows us to provide better quality support with screen captures and detailed instructions when needed.
Yes! Comprehensive online documentation is available: